Legal
- Terms of Service
The terms governing your access to and use of Arca's services.
- Privacy Policy
How Arca collects, uses, discloses, and protects personal data.
- Security Policy
Our administrative, technical, and organizational security measures.
- Data Processing Agreement
Standard terms for processing customer data.
Frequently Asked Questions
No. Arca does not use customer data to train general-purpose machine learning models. Your data is processed solely to deliver the services you have contracted for, as set forth in our Security Policy and Data Processing Agreement.
Arca employs encryption in transit, least-privilege access controls, continuous logging and monitoring, and third-party security tooling. Access to customer data is restricted to authorized personnel on a need-to-know basis. Our full Security Policy is publicly available, and we respond to security due diligence questionnaires upon written request.
Arca maintains a formal incident response process. In the event of a confirmed security incident affecting customer data, we will notify affected customers without undue delay — and no later than 72 hours after becoming aware of the incident — consistent with our DPA obligations and applicable law.
Yes. Arca offers a standard DPA covering processor/subprocessor relationships. You can review it at arca.inc/legal/dpa or contact us at contact@arca.inc to execute a countersigned copy.
You do. Customers retain full ownership of their data at all times. Arca holds only a limited right to process your data as necessary to deliver the services as directed by you, consistent with our Terms of Service and Data Processing Agreement.
Yes. You may request deletion of your customer data at any time. Arca will fulfill deletion requests as soon as reasonably practicable, except where further retention is required by applicable law, as described in our DPA.
Arca relies on reputable cloud service providers and subprocessors bound by security and confidentiality obligations consistent with our Security Policy. A current subprocessor list is available upon request.
No. AI-generated outputs are provided for informational and assistive purposes only and do not constitute legal advice. Your team remains responsible for reviewing, verifying, and acting on any output.
Yes. Enterprise customers requiring bespoke contract terms may negotiate a Master Services Agreement. Please reach out to contact@arca.inc to begin the process.
Yes. Contact us at contact@arca.inc to schedule a personalized demo with our team.
Yes. Visit app.arca.inc to start a 14-day free trial — no commitment or billing details required.